Terms of service
Last updated: 5/10/26
Welcome to LAUD. These Terms & Conditions govern your use of the LAUD website and your purchase of products from us.
By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.
1. About LAUD
LAUD is an Australian fashion brand operated by LAUD STUDIOS PTY LTD, ABN 60 693 789 454.
For any questions regarding these Terms & Conditions, please contact us at info@laudstudios.co.
2. Website Use
You may use the LAUD website for personal and lawful purposes only.
You must not use our website in a way that:
● violates any applicable law or regulation;
● interferes with the operation or security of the website;
● attempts to gain unauthorised access to our systems or information; or
● reproduces, copies or uses LAUD content without our permission.
LAUD reserves the right to refuse or restrict access to the website where reasonably necessary to protect the website, our business or our customers.
3. Products
We make every effort to ensure that product descriptions, images, colours, sizing information and other product details displayed on our website are accurate.
However, colours may appear differently depending on your device or screen settings.
Product availability is subject to change without notice. LAUD reserves the right to limit quantities available for purchase and to discontinue products at any time.
4. Pricing
All prices displayed on the LAUD website are in Australian dollars (AUD) and include GST where applicable.
LAUD reserves the right to change product prices at any time. Any price change will not affect an order that has already been confirmed.
While we take care to ensure that all pricing information is accurate, an error may occasionally occur. If an incorrect price has been displayed due to an error, LAUD may contact you before processing the order to confirm whether you wish to proceed at the correct price.
5. Orders
When you place an order through the LAUD website, you are making an offer to purchase the selected products.
Once your order has been received, you will receive an order confirmation by email. This confirmation does not necessarily constitute acceptance of your order.
An order will be accepted once LAUD has confirmed that the products are available and the order has been processed.
If we are unable to fulfil your order, we will contact you as soon as reasonably possible and provide an appropriate refund for any amount already paid.
LAUD reserves the right to cancel an order where there is a genuine pricing or product description error, suspected fraudulent activity, or where we are unable to fulfil the order.
6. Payment
Payment must be made at the time of purchase using the payment methods available through the LAUD website.
Payments may be processed through third-party payment providers. LAUD does not directly store your complete payment card details.
You are responsible for ensuring that all payment and billing information provided is accurate and up to date.
7. Shipping & Delivery
LAUD will process and dispatch orders in accordance with the shipping information provided on our website.
Estimated delivery timeframes are provided as a guide only and may vary depending on the destination, shipping provider and circumstances outside LAUD's reasonable control.
Once an order has been dispatched, responsibility for delays caused by the shipping provider rests with the relevant provider, subject to your rights under Australian Consumer Law.
For further information, please refer to our Shipping Policy.
8. Returns & Exchanges
LAUD's voluntary returns and exchanges policy is outlined in our Returns & Exchanges Policy.
Unless otherwise stated, change-of-mind returns and exchanges are subject to the conditions set out in that policy.
Nothing in our Returns & Exchanges Policy or these Terms & Conditions limits or excludes any rights you may have under the Australian Consumer Law.
9. Australian Consumer Law
LAUD complies with the Australian Consumer Law (ACL).
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. These guarantees include that products must be of acceptable quality, match their description and be fit for any purpose that we have represented they are suitable for.
If a product does not meet a consumer guarantee, you may be entitled to a remedy depending on the nature and seriousness of the problem. This may include a repair, replacement or refund. For a major failure, consumers may generally choose between a refund and replacement, and may also be entitled to compensation for reasonably foreseeable loss or damage.
Our voluntary returns policy applies to change-of-mind returns and exchanges and does not affect your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you believe that a product is faulty or does not meet a consumer guarantee, please contact us at info@laudstudios.co with your order number and details of the issue. LAUD may need to assess the product before determining the appropriate remedy.
10. Faulty or Damaged Products
If you receive a product that is faulty, damaged or incorrect, please contact LAUD as soon as reasonably possible at info@laudstudios.co.
Please provide your order number and, where appropriate, photographs or other information that may assist us in assessing the issue.
Where a product is found not to meet a consumer guarantee, LAUD will provide the remedy required under the Australian Consumer Law.
You do not need to contact the manufacturer directly regarding a product purchased from LAUD.
11. Intellectual Property
All content appearing on the LAUD website, including but not limited to:
● photographs and imagery;
● logos and branding;
● product designs and descriptions;
● graphics;
● text;
● website layout; and
● other original materials
is owned by or licensed to LAUD and is protected by applicable intellectual property laws.
You must not reproduce, modify, distribute, publish or commercially use LAUD's content without our prior written permission.
12. User-Generated Content
If you submit content to LAUD, including photographs, reviews, comments or other material, you confirm that you have the right to provide that content and that it does not infringe the rights of another person.
By submitting content, you grant LAUD permission to use, reproduce and display that content for legitimate business and marketing purposes, including on our website and social media channels, unless otherwise agreed.
LAUD reserves the right to remove content that is unlawful, offensive, misleading or otherwise inappropriate.
13. Third-Party Websites & Services
The LAUD website may contain links to third-party websites or use third-party services, including payment processors, shipping providers, analytics providers and social media platforms.
LAUD is not responsible for the content, availability, security or privacy practices of third-party websites or services.
Your use of third-party services may be subject to the terms and policies of those providers.
This website is powered by a third-party platform, Shopify. Shopify’s terms and conditions can be accessed here: https://www.shopify.com/au/legal/terms
14. Website Availability
LAUD aims to keep the website available and operating correctly but does not guarantee that the website will always be available, uninterrupted or free from errors.
We may temporarily suspend or modify the website for maintenance, updates, security or other operational reasons.
15. Limitation of Liability
To the extent permitted by law, LAUD will not be responsible for loss or damage arising from your use of the website where such loss or damage could not reasonably have been anticipated.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.
16. Changes to These Terms
LAUD may update these Terms & Conditions from time to time to reflect changes to our business, website, products or applicable laws.
The updated Terms & Conditions will be published on this page with the relevant updated date.
Your continued use of the website following any changes constitutes acceptance of the updated Terms & Conditions.
17. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any disputes arising in connection with these Terms & Conditions will be subject to the applicable laws and courts of New South Wales, subject to any rights or protections available to consumers under applicable Australian law.
18. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
LAUD STUDIOS PTY LTD
ABN: 60 693 789 454
Email: info@laudstudios.co
Website: www.laudstudios.co